At Curated Apparel Shop, we combine meticulous attention to detail with exceptional service, offering a seamless shopping experience that reflects the refinement of our collections. Below you’ll find comprehensive information about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods

Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)

Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Please note: We currently ship worldwide with the exception of some Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

We stand behind the quality of our carefully curated collections. If any item doesn’t meet your expectations, we offer a straightforward returns process with the same discretion we apply to our private client services.

Return Policy Details

  • Returns accepted within 15 days of delivery date
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging should be included when possible
  • Receipt or proof of purchase required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • All Underwear & Nightwear (unless defective)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following details:

Subject: Return/Exchange Request – [Your Order Number]

Body:
Dear Curated Apparel Shop Team,

I would like to request a [return/exchange] for my order #[Order Number].

Item(s) to return/exchange: [Product Name(s)]
Reason for return: [Brief Reason]
For exchanges, please specify desired size/color: [Details]

I confirm the items are unworn with original tags attached.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will respond with:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items only)

Step 3: Ship Your Return

Package your items securely and include the original packing slip. We recommend:

  • Using a trackable shipping service
  • Retaining your shipping receipt until the process is complete

Return Address:
Curated Apparel Shop Returns
2886 Pooh Bear Lane
OMAHA, US 31821

Refund Process

Once we receive and inspect your return:

  • Refunds processed within 5 business days
  • Original payment method will be credited
  • Shipping fees are non-refundable (except for defective items)
  • International refunds may take additional time depending on your financial institution

Exchanges

  • We’ll ship your new item once we receive the return
  • You’ll be responsible for shipping costs unless the exchange is due to our error
  • If the desired item is unavailable, we’ll process a refund instead

Damaged or Defective Items

If you receive a damaged or defective item (including our knitwear, outerwear, or tailored pieces):

  • Contact us immediately with photos of the issue
  • We’ll arrange a prepaid return label
  • You’ll receive a full refund or replacement

Our Commitment to Quality

Just as we meticulously select each dress, suit, and accessory in our collection, we approach every return with care and attention. Our goal is to ensure your experience with Curated Apparel Shop reflects the same refinement we bring to our product selection.

For any questions about our returns policy, contact us at [email protected].