At Curated Apparel Shop, we take pride in offering thoughtfully selected apparel that meets our exacting standards. Should any item not meet your expectations, we offer a seamless returns process with the same attention to detail we apply to our collections.

Our Return Policy

We accept returns and exchanges within 15 days of the delivery date. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging should be included when possible
  • A receipt or proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following items from our collections cannot be returned:

  • All Underwear & Nightwear (unless defective)

This policy reflects our commitment to quality and customer safety, mirroring the discretion we apply to our private client services.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following details:

Return/Exchange Request Template

Subject: Return/Exchange Request – [Your Order Number]

Body:
Dear Curated Apparel Shop Team,

I would like to request a [return/exchange] for my order #[Order Number].
Item(s) to return/exchange: [Product Name(s)]
Reason for return: [Brief Reason]
For exchanges, please specify desired size/color: [Details]

I confirm the items are unworn with original tags attached.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will respond with:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

Step 3: Ship Your Return

Package your items securely and include the original packing slip. We recommend:

  • Using a trackable shipping service
  • Retaining your shipping receipt until the process is complete

Return Address:
Curated Apparel Shop Returns
2886 Pooh Bear Lane
OMAHA, US 31821

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Original payment method will be credited
  • Shipping fees are non-refundable (except for defective items)

International refunds may take additional time to appear in your account, depending on your financial institution.

Exchanges

For size or color exchanges:

  • We’ll ship your new item once we receive the return
  • You’ll be responsible for shipping costs unless the exchange is due to our error
  • If the desired item is unavailable, we’ll process a refund instead

Damaged or Defective Items

If you receive a damaged or defective item from our collections (including our knitwear, outerwear, or tailored pieces):

  • Contact us immediately with photos of the issue
  • We’ll arrange a prepaid return label
  • You’ll receive a full refund or replacement

Our Commitment to Quality

Just as we meticulously select each dress, suit, and accessory in our collection, we approach every return with care and attention. Our goal is to ensure your experience with Curated Apparel Shop reflects the same refinement we bring to our product selection.

For any questions about our returns policy, contact us at [email protected].